Shipping, Returns and Back-Orders
Geranium House services Australia and prices are displayed in Australian dollars only.
Internet orders are dispatched daily, excluding weekends and public holidays. It is our goal to have your products delivered promptly. In the event of a possible delay with your delivery, we will contact you via email or mobile phone.
Online orders can be paid for with credit card or Paypal prior to dispatch.
Orders are freighted via Australian Post Tracked Parcel Upgrade Service and delivered right to your door, so please make certain you provide your street address. This service is Non Signature required.
Shipping in Australia is complimentary for all orders over $99.00. For orders less than $99, a $12.50 fee will apply.
If you require a special request please email or put a note in with your order.
Any UNOPENED item may be returned for any reason within 21 days of the arrival of your product. The company reserves the right to charge a restocking fee not to exceed 20% of the purchase price.
You can choose between a refund, exchange or credit where goods are faulty. Faulty product must be returned to the company in its original product packaging.
Postage for returned product is the responsibility of the purchaser except where the goods are faulty.
Back-Orders For Out of Stock Items Policy
If any ordered product is temporarily out-of-stock, Geranium House will place the item on back-order, and advise that the item is on back-order. Once items are back in stock, they will be shipped immediately and automatically with no extra shipping charges. All back-order items must be pre-paid to hold their spot in the priority queue for when stock becomes available.
Customers have the option to cancel back-ordered product at the time they receive advice that the product is on back-order, or request that the out of stock items no longer be included with their order.